FAQs

I can’t see the Dropdown Navigation Menu, can you help me?

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Where do you make your products?

All our products are made in Panama. We work in the city, and with several artisans in our countryside. One of our Brand values is to keep our manufacturing Panamanian!

How do I know when a SHOP-PANAMÁ product is made by an artisan?

If you see: SHOP-PANAMÁ + Diego, it means it was made by an artisan. They are exclusive designs made by artisans for SHOP-PANAMÁ.

How do I know when a product is handmade?

You will see "Handmade in Panama" in the product description.

How do I subscribe to the SHOP-PANAMÁ mailing list?

The subscription is underneath nearly all the pages on this site.  Fill in your email, select your preferred language and you’re done! You will have exclusive access to content available only for subscribers.

How do I buy SHOP-PANAMÁ products?

Online Store: Purchase 24/7 conveniently from home. Need some help shopping online? Read this tutorial, we’re with you in every step of the way.

¿What payment methods do you offer?
We accept Visa, Mastercard and American Express. We also offer Bank Transfer Payments for Panama residents only. 

Where do you deliver in Panama?

We offer a delivery service to your home or office throught Panama city in the following locations: Calle 50,  Vía España, Río Abajo, Parque Lefreve, Chanis, Avenida Balboa, Bella Vista, San Francisco,  Punta Pacífica, Coco del Mar, Altos del Golf, La Alameda, Tumba Muerto, El Dorado, Bethania, La Locería, Costa del Este, Juan Díaz, El Parador, Milla 8, San Miguelito(accesible areas), Villa Lucre, El Crisol, Brisas del Golf, San Antonio, Clayton, Balboa, Amador y Albook.

SHIPPING WITHIN PANAMA:
We work with Fletes Chavale in the following cities: Penonome, Aguadulce, Santiago, David, Boquete and Bugaba.

Uno Express at the following locations: 24 de diciembre, Colón, La Chorrera, Chame, Chitré and Las Tablas.
After your payment, you´ll receive your product in 24 to 48 hours.
We don’t offer delivery on weekends. Friday orders go in transit for Monday.

I don't live in Panama, I’m currently visiting. Can I shop too?

Of course you can! As long as you are staying within our Delivery Areas in Panama in the next 2-3 days after your order.  For your convenience we'll leave it in your Hotel Lobby and for the safety of your package we’ll send you an email with the name of the person who received it : )

Do you offer international shipping?

We offer international shipping to United States, Mexico, Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, Colombia, Peru, Ecuador, Brazil, Bolivia, Chile, Paraguay, Uruguay and Argentina. Please keep in mind that our shipping costs do not cover import duties, customs and local sales taxes levied by your country. You are responsible for contacting your local customs bureau for more information. Read more by clicking here. 

Is it possible to send a present to someone in Panama If I live in another country?

Of course! If it’s on our Panama City or Panama´s countryside delivery areas. Read more by clicking here. Our credit card payment service is available worldwide : )

What if I want to exchange a product I received or return for a refund?

Exchanges, returns and claims are only available for residents in Panama. There is no return over discounted merchandise. You have 15 days to make a claim, exchange or return. The product must be in the same conditions as it was delivered. Send an email to info@shop-panama.com and fill out the form we will send you. The client must cover the delivery costs, which will be the same as the first delivery. The merchandise must be returned in its original package or a package protecting the product. The client will decide if he/she wants credit, an Exchange, or money back.*

Merchandise claims and returns will be processed 7 to 15 days after the merchandise is received. No claim, Exchange, or return will be processed without the filled form.

Please take note of:

The returned merchandise has to be in the same conditions as it was delivered. Not worn, not washed, and without stains.

It must still have its tag.

*Returned merchandise will be submitted for checkup. If we note that it has been used, washed or stained, the return or Exchange will not be accepted and the merchandise will be returned to the client at no additional cost.

INTERNATIONAL EXCHANGES, RETURNS AND CLAIMS: 

- Shipping fees are not refundable.
- We don´t offer returns/exchanges for items on Sale.
- You have 21 days after receiving your product to make a claim, exchange or return. The product must be in the same conditions as it was delivered. Send an email to info@shop-panama.com and fill out the form we will send you. The merchandise must be returned in its original package or a package protecting the product. The client will decide if he/she wants credit, an Exchange, or money back.*
- Take the package to your local EMS office and ship it to the address that we will give you.
- In the case of a product exchange, we will cover the return shipment. Please keep in mind that customs and import fees apply according to your country laws. The fee will be determined by the customs office in your country. Payment of that fee on your behalf must be made in order to receive shipment.

Merchandise claims and returns will be processed 7 days after the merchandise is received. No claim, Exchange, or return will be processed without the filled form.

Please take note of:
The returned merchandise has to be in the same conditions as it was delivered. Not worn, not washed, and without stains.
It must still have its tag.
*Returned merchandise will be submitted for checkup. If we note that it has been used, washed or stained, the return or Exchange will not be accepted and the merchandise will be returned to the client at no additional cost.

Got questions or comments? Write us anytime at our chat below, at info@shop-panama.com or give us a call at 6793-9693.